Plone support

Jarn provides reliable, efficient and high-quality support services backed by the developers of Plone itself. Our support packages are available to anyone using Plone, and we support both sites and add-on modules not delivered by us. You can use free, off-the-shelf components from plone.org, and still have experts to help you if anything breaks.

This makes for very flexible service — with a combination of better support coverage and affordability than you'll see for most proprietary packages.

A Plone support service is a subscription agreement between your organization and Jarn for availability to assist with issues like:

• Answering questions and making recommendations about Plone usage, configuration and customization.
• Fixing problems and repairing broken components.
• Answering questions on anything regarding Plone, its underlying architecture, software products, websites built on Plone and anything related.
• Assisting with troubleshooting, problem-solving, disaster recovery and software bugs. Our expertise digs deep into both Plone and Zope.
• Recommend solutions, software products or architectures for solving problems or improving websites.

To cut it short, we can hold your hand through almost anything in the Plone world short of writing new components from scratch. That would take a team of several developers, time management and scheduling - and is outside the scope of a support agreement.

We do not offer phone support but will arrange phone conferences for assistance on request. 

Available packages 

Support packages are billed quarterly on a recurring contract. The agreement covers up to 10 support incidents/requests per quarter and costs €1050 per quarter (€350/month).

You can cancel the contract at any time. It will run to the end of the current calendar quarter. When you sign up, you get a dedicated email address to which you can send support incidents. Support agreements have a guaranteed response-time of one business day.

How to start? Contact us and ask support — and we'll have you up and running in no time. In a hurry? Remember to include sufficient contact information. We'll send you a contract to get you r up and running as swiftly as possible,

Price

The cost of support is €1050/quarter (350/month) and covers up to 10 support incidents/requests per quarter.