Plone support

Jarn provides reliable, efficient and high-quality support services backed by the developers of Plone itself. Our support packages are available to anyone using Plone, and we support both sites and add-on modules not delivered by us. You can use free, off-the-shelf components from plone.org, and still have experts to help you if anything breaks.

This makes for very flexible service — with a combination of better support coverage and affordability than you'll see for most proprietary packages.

A Plone support service is a subscription agreement between your organization and Jarn for availability to assist with issues like:

• Answering questions and making recommendations about Plone usage, configuration and customization.
• Fixing problems and repairing broken components.
• Answering questions on anything regarding Plone, its underlying architecture, software products, websites built on Plone and anything related.
• Assisting with troubleshooting, problem-solving, disaster recovery and software bugs. Our expertise digs deep into both Plone and Zope.
• Recommend solutions, software products or architectures for solving problems or improving websites.

To cut it short, we can hold your hand through almost anything in the Plone world short of writing new components from scratch. That would take a team of several developers, time management and scheduling - and is outside the scope of a support agreement.

We do not cover phone support, but you may inquire us about a phone meeting. If we have time, we will schedule one of our developers to assist you.

Available packages 

Support packages are billed quarterly on a recurring contract. Each quarter has a defined amount of support hours is made available, depending on agreement size. You can cancel the contract at any time, but it will run to the end of the current calendar quarter.

When you have signed up, you get a dedicated email address where you send your support incidents. Incidents are addressed swiftly and the time spent is deducted from from the available quarterly pool. The deductions are always in increments of one half hour.

Support agreements have a guaranteed response-time of one business day.

The available support packages are:

Where do I start, you say? Contact us and ask for one of the support packages above, and we'll have you up and running in no time. In a hurry? Remember to include sufficient contact information. You will then receive a contract which you return, at which point you can start using the service.

If you ever need more than your allocated time, you must upgrade to the next package size. However, you can always go back again the next quarter.

You will get a monthly report on the amount of hours used.